Return Policy
Do shipping charges increase for each item I order, or do the shipping charges decrease when I purchase more items?
When you order multiple items, there is a good likelihood that the shipping charges will actually decrease. This will depend on the weight, size, and insurance required. To determine, the final shipping cost for an order, simply place all your items in the shopping cart. If you are not already there, enter into the shopping cart screen. Scroll to the bottom and enter the zip code. Press the "Check Shipping Rates". This will calculate the shipping charges. For certain items with a special discount on shipping, the shipping charges will add cumulatively (unless multiple items are purchased).
RETURNS INFORMATION After an RMA number is obtained, please download, complete, and submit the following PDF form: General Product Returns
Incorrectly Shipped Orders Damaged Product Returns Defective Product Returns |
Basic returns policy: Within 30 days of delivery, you may return any of the following purchased from CrunchTime: books in their original condition; unopened light bulbs, , cassette tapes, vinyl records, DVDs, VHS tapes, video games, or software; and any other merchandise in new condition with original packaging and accessories. Read our complete Returns Policy.
General Returns Policy
You may return new, unopened items sold and fulfilled by CrunchTime.org within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return-mailing label you can print out.
This page outlines the details of our returns policy rules and exceptions:
- Items that are Not Returnable
- Partial Refunds
- Orders Returned After 30 Days
- Exchanges
- Items Purchased from other Sellers
- In-Store Returns
- Using our Return Mailing Label
Be sure to visit our Product Specific Policies page for more information on returns for the various product lines (such as toys, electronics, magazines, etc.).
Holiday Returns
We understand that many customers like to order holiday gifts early, so we have extended our returns period for the holidays.
Items shipped between November 1, 2005 and December 31, 2005 may be returned until January 31, 2006 for a full refund, subject to our other returns guidelines.
General Returns Policy
You may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.
This page outlines the details of our returns policy rules and exceptions:
- Items that are Not Returnable
- Partial Refunds
- Orders Returned After 30 Days
- Exchanges
- Items Purchased from other Sellers
- In-Store Returns
- Using our Return Mailing Label
Be sure to visit our Product Specific Policies page for more information on returns for the various product lines (such as toys, electronics, magazines, etc.).
Items that are Not Returnable
Amazon.com does not accept returns of the following items:
- Hazardous items that are gas-powered or contain flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)
- Any television 27 inches or larger (contact the manufacturer for assistance).
- Any product missing the serial number or UPC.
- Gift certificates.
- Gourmet gift baskets.
- Pay As You Go (or prepaid) phone cards.
- Items purchased from sellers other than Amazon.com (see below).
Partial Refunds
Partial Refunds will be issued for the following items:
- Any item that is returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
- Any item not returned in the condition it was received.
To find out more about how refunds are calculated, visit our Refunds page.
Orders Returned After 30 Days
Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return in our online Returns Center. Such an order will receive only a partial refund if you do choose to return it. If you still wish to return it, follow our instructions on the Packing & Sending Your Return page (be sure to include the packing slip in the box), and ship the order to:
RETURNS CENTER - AMAZON.COM
1850 Mercer Rd., Suite 100
Lexington, KY 40598 USA
Exchanges
If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
Items Purchased from Other Sellers
As the Amazon.com Web site offers items for sale both by Amazon.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.
- Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.
If the item to be returned was not sold by Amazon.com, you will need to contact the seller directly or follow the specific Amazon Merchant’s return instructions found in the order summary of Your Account.
For more about third-party seller return policies and additional instructions, visit the following pages:
- Amazon Merchants Returns (for items sold by companies such as Nordstrom or Eddie Bauer)
- Amazon Marketplace Returns (for new, used, or collectible items sold by individual sellers through Amazon Marketplace)
- Auctions and zShops Returns (for new, used, or collectible items sold by individual sellers through Amazon Auctions or zShops)
Subsidiaries
Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.
In-Store Returns
Except for Toys and Baby products, items purchased from Amazon.com cannot be returned to a physical store (such as Borders, Target, or Office Depot stores). Items purchased from Amazon Merchants such as Nordstrom, Eddie Bauer, or Urban Outfitters are subject to the individual merchant's return policy; please click the related link in the order summary in Your Account for more information.
Using our Return Mailing Label
The return mailing labels obtained from our online ReturnsCenter are valid only for returns shipped within the U.S.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
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